Message from Waste Connections Waste Connections has asked us to relay some information to our residents that may help with making sure your trash is picked up. Below are some Q&A topics.
Common Questions: When do they pick up trash? Our scheduled pick-up day in Norris is Tuesday. We DO NOT have a set start time, just this set day. Did they miss me? We try to get to Norris as early as possible in the morning, however, if there is an issue with a truck, or we are short staffed, it may cause us to get a late start. Please don’t assume you have been missed until later in the day. If your trash or recycle is still there by 3:30 p.m., then there is a good chance you have been missed. Please allow us the entire day to retrieve your trash and recycle. What if they missed my house? If your trash or recycle is still there by the end of the day, call the city office at 865-494-7645 to let them know. They will inform Waste Connections and we will come back the next day to pick up the ones we missed. You may also visit the Waste Connections website to expedite this information.
Is there a reason they keep skipping my house? If your trash is routinely missed, it is most likely due to where it is kept, or complications of your driveway. We currently only have large trucks which means if your driveway is steep, narrow, or tree/shrub covered we cannot safely get the truck in and out to pick up trash. If your driveway is exceedingly long (50 + yards) it is very difficult and time consuming for our crew to walk the distance of the driveway to retrieve trash, and to bring it the distance back to the truck. Depending on the amount of trash, it could require several trips back and forth; causing more time delays.
Other reasons that may cause us to skip your trash are un-bagged trash, loose dogs, vehicles blocking the driveway and trash that is not easily visible or accessible. How can you help?
Put your trash out the night before, or no later than 7:00 a.m. on trash day.
Bring your trash and recycles to the roadside.
If utilizing back door pick up, please make sure trash is easily visible and accessible.
Make sure your trash is bagged properly.
Keep your pets up on trash day.
Allow us the full day to pick up your trash & recycle. Sometimes there are delays.
If by end of day it is clear you have been missed, let the city office know or contact us directly using the link provided above.
While we understand there will be exceptions, Waste Connections is working to better meet your expectations. We appreciate your understanding and your patience.