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Utility Bill Payment Information

  • Utility bills are mailed out on the 10th of each month and are due on the 27th of each month. A 10% delinquent charge is due for bills paid after the 27th. 
  • Water, sewer, and garbage are a part of the Water Bill; no service fees are transferable or assignable.
  • Payments may be made in person by cash, check or credit card at the Norris City Office located at 20 Chestnut Drive, Norris, TN. Our office hours are from 8 AM to 4:30 PM Monday-Friday.
  • You may also place the payment in the drop box located to the right of the front door at.
  • A processing fee - not collected by the City of Norris - will be applied to all card payments.

Tips to help you get started for online Utility payments:
  1. When setting up your online account, select the office named "City of Norris Utility Billing."
  2. For Utility Accounts- you will need your account number or address.
  3. The account number will be formatted in this manner: 0000-00000-000
  4. You may also call the toll-free phone number below for further assistance or to make a payment. 

​Utility Bill Payment Online Portal – https://citisenportal.com/Account/Login

You may also make a payment by calling the phone number below.
877-470-6345

Follow this tutorial video for setting up your account if you experience any difficulties: https://docs.localgovcorp.com/AV/cp/CP001/index.html

New Utility Service Information and Application

​New Connection Fees:
Homeowner $ 75.00 
Renter $ 100.00
Please bring your closing docs/lease agreement, and a valid driver’s license.
Norris Water Commission - Application for Water Service
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Disconnecting Service

​​Disconnect Service: You will need to fill out a DISCONNECT form in the event that you move, or that you have a new renter who will need to have service established in their name. Please fill out the form below and deliver it to the Norris City Office at 20 Chestnut Drive, Monday-Friday 8 AM-4:30 PM.
Norris Water Commission -Disconnect Water Service
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Water Leak Adjustment Policy

Click the link below to view our Water Adjustment Policy:
Water Adjustment Policy

​If you have had a leak and would like to apply for a billing adjustment:
Norris Water Commission - Leak Adjustment 

Sample Utility Bill

Below is a sample Utility Bill.